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Visa Express acts only as an agent, and only Embassy/consular officials and U.S. Passport Office agents make the final determination when deciding how fast a visa or passport will be issued and for what period of time (validity) visas can be issued. U.S. Passport Services reserve the right to prioritize the processing according to the departure date provided by the applicant. Visa Express makes no guarantee that any issuing authority will issue any document(passport & visa)in a timely manner, and the processing time is not guaranteed.

We have no control over the decisions made by Issuing Authorities regarding denial or approval of any passport, visa or travel document or additional supporting documents and/or additional supporting requirements based upon the information submitted by you whether directly or through us as courier and/or agent. Passport Agency or Embassy/consulate officials also have the right to ask for additional documentation in order to issue a passport or visa.

Visa Express accepts no responsibility for the services of the Passport Agency or Embassy/Consulate in connection with the granting of passports or visas, nor for any delays or errors made on a passport or visa, loss of passports or other materials occasioned by any party not directly under our control or by any delivery services such as FedEx, UPS, or the US Postal Service. If for some reason, you receive a damaged passport or visa, you must contact Visa Express, and return the unused passport or visa within 14 days of receipt to be eligible for refund or replacement.Visa Express liability for all loss or damage from any cause or fault whatsoever, including but not limited to loss of or damage to a passport during the course of visa or passport processing, is limited to the actual replacement cost of the passport or $149.00, whichever is less. Visa Express reserves the right in all instances to substitute replacement of the documents that had been in VisaExpress’s care and control in lieu of payment.

visaexpress.com its owners, agents and affiliates, and employees shall not provide any guarantees express or implied. Liability is limited to fees paid. visaexpress.com its owners, agents and affiliates, and employees shall not be liable for its ordinary negligence. You hereby release and agree to indemnify and hold harmless visaexpress.com, its owners, agents and affiliates, and employees for any and all liability related to ordering and delivery of your passport., even if its due to their own negligence.

You understand that you are paying an additional fee to this company and that you are still responsible for government fees or consulate fees which will be paid directly to the United States Passport Agency or consulate.

In the case where a visa or passport application has been canceled or rejected, all fees will be non refundable.

You understand by agreeing to the terms herein that refunds are not possible for (including, but not limited to): Flight Cancellations, Missing Flights, Flight Delays or other Travel Itinerary Changes. Delays in passport or other travel document deliveries. Lost, Stolen or misplaced tickets. Passport/visa procurement difficulties, including changes in policy, passport acceptance agents, regulations or requirements. Incompleteness or inaccuracy of required filing information. The foregoing list is representative only.